A 99.9% Server Uptime
We’ve built our cloud hosting system using dependable hardware and heavily modified software. Our sysadmins have installed a customized version of SELinux on all our physical machines to ensure maximum security and stability. We have set up several anti–DDoS units along with highly efficient firewall software to make sure our internal network is invincible and safe.
All our cloud hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a superior hosting service, you can rarely depend on the default network configuration in a datacenter. We’ve built our own custom network in an attempt to ensure a hypersonic connection speed with the outside world.
And thanks to this, regardless of which datacenter facilities you opt for: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not content with our hosting services, or if you find them inadequate, or if you decide that you need to use a VPS servers instead of a cloud hosting plan – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain complete control over your domain names even if you terminate your hosting account with us.
24/7 Technical Support
We have attentively selected each member of our 24x7 support department to make certain that we can provide the best possible help desk support service you can possibly get. Each of our technical support engineers has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Besides, they are at your disposal 24/7 – you will be able to reach them whenever you want and they’ll get back to you as quickly as possible.
Their average ticket response time is just twenty minutes, whereas with other web hosting suppliers you have to wait around for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered within 60 minutes.