Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each help request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail requires further assistance from a sysadmin, we will without delay forward it and leave a comment to let you know that your matter is being examined. If you order the Optional Admin Services package, all of the services included there will be executed at a time that suits you.
A First–Rate Customer Service
Should you need any assistance working with the Website Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server for you, do not hesitate to contact our customer support team anytime via the ticketing system. In addition, should you require assistance administering your server, you can order the Optional Admin Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard disk space, etcetera.
An Intuitive Help Area
Every dedicated server is equipped with our free Website Control Panel, which offers an in–depth knowledgebase and a set of instructional video tutorials. Whenever you need help while working with the Website Control Panel, just click the Help or Videos buttons situated in the top right corner.