The access to the customer and tech support that a cloud hosting company offers can tell you a lot for the services which they offer as well. In case you're allowed to use only email messages or tickets, you have most likely found a reseller not the hosting supplier. When this is the case, you'll have to wait for a few days so as to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for extra help. When the supplier can provide different means of communication with quick response time available anytime, they are almost certainly the top provider, not just a reseller. Which means that you'll get well-timed assistance and high quality support because they will have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it's generally much better to have the option to get hold of your web hosting company right away using your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance promptly, so our cloud hosting services include 24/7 support and various means of communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up getting a service which you can't use effectively. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. In contrast to the vast majority of suppliers out there today, we respond to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.