In case you’ve ordered a web hosting plan and you’ve got certain queries with regards to a specific feature/function, or in case you’ve encountered some challenge and you require support, you should be able to contact the respective customer care staff. All web hosts use a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the very best way to tackle an issue most often is to post a ticket. This mode of communication makes the responses exchanged by both sides easy to follow and enables the technical support engineers to escalate the issue in the event that, for instance, a system administrator should interfere. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will need to have at least two separate accounts to get in touch with the customer service staff and to actually manage the hosting space. Constantly switching from one account to the other can often be a bore, not to mention the fact that it requires quite a while for most hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we’re using with our cloud hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to remember different sign-on credentials, since you’ll be able to manage your tickets and the web hosting account itself in a single place. So, if you have a question or come across a difficulty, you can get in touch with our technical support team members instantly. Our ticketing system offers a clever search option. This implies that even in case you have submitted heaps of tickets through the years, you’ll be able to track down the one that you need easily. Furthermore, you can read knowledge base instructions for handling commonly confronted obstacles.